Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

How do I notify the other party after successfully copying to an external account?

After the copy is successful, the corresponding account will receive a notification email.

How is copy confirmation prompted after logging in with an external account?

After the other party logs into SurveyMars, a pop-up prompt automatically appears on the My Surveys page, informing the user that they need to confirm the copy

How can external accounts disable the copy confirmation pop-up?

Users can close the pop-up or click Do Not Copy, then simply close the pop-up directly; no secondary confirmation is needed.

How do I send a system message after copying it to an external account?

After the copy is successful, send a system message to the other account. The user can click the system message to view it and confirm the copy.

What changes in the system message status after the user clicks copy?

When the user clicks Copy, the system message should also be marked as read.

What is the system message status when the user does not confirm copying?

If the user does not click Copy and only clicks to close the popup or chooses not to copy, the system message remains unread.

What is the 24-hour validity rule for copying a questionnaire?

If the user exceeds 24 hours, after logging into SurveyMars a pop-up still needs to appear. When clicking Copy, show the prompt: Copy failed. The questionnaire could only be copied within 24 hours, and the time has now expired, so it cannot be copied

How should multiple questionnaires be handled when they are copied to the same person?

If multiple questionnaires are copied to one person, a pop-up should still appear after logging in to SurveyMars. The pop-up can display the multiple questionnaires in a list, with all of them selected by default. The user can choose to deselect certain questionnaires and avoid copying them.

What are the limitations of the title input box in the survey copy window?

In the survey copy window, it is recommended that the survey title input box follow the editor page title input box maxlength=200

Which settings may be missing when copying all settings?

All settings are copied, but the copied questionnaire does not include corresponding setting items, such as common exam settings, daily available answer periods, and maximum allowed answer duration.
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